HOSPITAL

(Address)(Telephone)

ADVOCACY OFFICE

(Telephone)

SERVICES

WEB-SITE LOCATION

Arbour Hospital

49 Robinwood Ave.

Jamaica Plain, MA

(617) 522-4400

Patient Advocacy

(617) 522-4400 X215

Two staff members are accessible by phonefrom 9:00AM – 5:00PM (Monday thru Friday).

If not readily available they will respond to phone messages.

After-hours emergencies – Contact the Nursing Supervisor through the main telephone number.

www.arbourhealth.com

Beth Israel Deaconess Medical Center

330 Brookline Ave. #158

Boston, MA 02215

((617) 667-7000

Patient Relations

(617) 632-0364

Four staff members assist with patient concerns or complaints. Contact may be in-person, by phone or letter. The staff are available during the day and will generally respond to after-hours messages the next business day.

After-hours emergencies – Call Patient Relations, (617) 632-0364, and follow voice prompts to directly contact the Administrator on call.

www.bidmc.harvard.edu

Click Visitors' Guide, then

Click Patient Rights,

Scroll to Patient Relations

Boston Medical Center

One Boston Medical Center Place

Boston, MA 02118

(617) 638-8000

Patient Advocate

(617) 414-4970

Answering Service

The Patient Advocate is contacted by an Answering Service that records your complaint.

The Service can page the Advocate, who would then call you back.

www.bmc.org

Brigham and Women's Hospital

75 Francis St.

Boston, MA 02115

(617) 732-5500

Patient Relations

(617) 732-6636

Twelve staff members respond to patient concerns or complaints. Three or four staff respond to phone complaints from 9:00AM – 8:00PM (Monday thru Friday) and during mid-day Saturday. After-hours messages are generally responded to the next business day.

www.brighamandwomens.org

under construction

Massachusetts General Hospital

55 Fruit Street

Boston, MA 02114

(617) 726-2000)

Patient Advocacy

(617) 726-3370

Three full-time staff advocates and one coordinator are available from 8:30AM – 5:00PM (Monday thru Friday). The coordinator triages the calls and assigns an advocate to follow up. In addition concerns may be reported in-person or in writing. Phone messages left after hours will be responded to the next business day.

After-hours emergencies – Call the main number, (617) 726-2000, and ask for the Administrator on call. They will be paged.

www.massgeneral.org

Click Visitor and Patient Online Guide, then Click Patient Advocacy under Patient and Support Service.